Fulfilled by Woog items, Woog Turbo eligible items and few Seller Fulfilled items can be replaced at no extra cost if the following conditions are met.
First and foremost condition to be eligible for any kind of Replacement ia - buyer must produce an unboxing video after the buyer first time opens the delivered order parcel. This is required to prove authenticity of buyer's claim and will be helpful to us to verify the claim details. No request of Replacement, Refund or Return will be entertained if buyer can not produce unboxing video to support his claim.
Which items are eligible for a Free Replacement?
Fulfilled by Woog items, Woog Turbo eligible items and few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued if replacement request is found genuine. Woog.in and it’s affiliates’ decision on this will be final.
What are the conditions for Free Replacement?
As explained earlier, to be eligible for free replacement, return, refund of any item - buyer must product an authenticated unboxing video which can support buyer's claim. No replacement claim will be accepted without unboxing video.
Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
Item received is different from their description on the product detail page on Woog.in;
Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund. Refer our Refund & Return Policy for more details on this.
If your item is "Seller-Fulfilled" and is not eligible for a free replacement, please "Contact Seller" from "Your Orders" to request a refund.