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Returns, Refunds and Replacements
Table of Contents
1. What can I return?
2. How do I return an item?
3. What are the guidelines for returning an item?
4. How can I track my return?
5. When will I get my refund?
6. Are items purchased on Woog.in eligible for replacements?
7. How can I return a Gift?
8. How can I return a Gift Card?
9. How can I return a Global Store Product?
1. What can I return?
You may request returns for most items you buy from sellers listed on Woog.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Woog.in Returns policy.
Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Woog.in.
To see the list of items eligible for return and details of return window, please refer to our Woog.in Returns policy.
2. How do I return an item?
To return an item:
Go to Your Orders and locate the order you wish to return.
Click on Return or Replace Items / Contact Seller.
Note: For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Woog A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.
Select a reason for return and enter comments.
Click 'Submit'.
3. What are the guidelines for returning an item?
Your address and the item that you wish to return must be eligible for return.
Once your return request is approved by woog.in then you have to ship the item back to woog.in by self ship option only. Currently, woog.in does not provide pick up facility for returns.
Once the return is received, you will, in accordance with Woog.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Woog account (as Woog Pay balance).
For more details, please see our Return Pick up and Self Ship Guidelines.
4. How can I track my return?
To track your return:
Go to the Returns Centre.
Click 'Manage Returns'.
Click 'Track Package' next to the return you want to track.
You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.
5. When will I get my refund?
Available refund method
Refund Time-frame
FBA orders (After the return is received by Woog)
Seller-Fulfilled orders (After seller notifies Woog of receipt of return)
Prepaid Orders
Woog Pay Balance* 2 hours
Credit Card/ Debit Card 2-4 Business Days
Net Banking Account (Credited to Bank Account) 3-5 Business Days
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days 3-5 Business Days
Woog Pay Balance* 2 hours
Paper Cheque 8-10 business days
*Woog Pay balance is a sum of all balances associated with Woog Gift Cards in your Woog.in account. Woog Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Woog Gift Card Terms and Conditions.
For more details, please see Woog.in Refund Policy.
6. Are items purchased on Woog.in eligible for replacements?
Only Fulfilled by Woog items, Turbo eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
For more details, please see Woog.in Replacement Policy.
7. How can I return a Gift?
Send us your concern of return by writing us at: contact@woog.in within 24 hours’ time after receiving the delivery of your order. Any concern send to us after 24 hours post order delivery will be not considered.
8. How can I return a Gift Card?
Deleted Gift Cards
If you accidentally delete a gift card from your email inbox before redeeming it to your Woog account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.
Cancelling/ Returning a Gift Card
Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us at: contact@woog.in
9. How can I return a Global Store Product?
Global Store Products are not returnable under any circumstances. Buyer must accept this and then only place his/her order any item listed Global Store Product.
