Returns, Refunds and Replacements

First and foremost condition for any Returns, Refunds and Replacements is - buyer must provide an authenticated unboxing video shoot of first time opening of order parcel after order parcel is delivered at buyer's address. No claim of Returns, Refunds and Replacements will be valid if buyer can not product such unboxing video.

1. What can I return?

You may request returns for most items you buy from sellers listed on that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Returns policy.

Always check – item condition – before ordering any item on Items are returnable only if you’ve received the item in a condition that is different from its description on the product detail page on

To see the list of items eligible for return and details of return window, please refer to our Returns policy.

2. How do I return an item?

To return an item: 

Go to Your Orders and locate the order you wish to return.

Write your return request with item details on [email protected]

Note: For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Woog A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

Select a reason for return and enter comments.

Click 'Submit'.

3. What are the guidelines for returning an item?

Your address and the item that you wish to return must be eligible for return.

To open a return claim, I know that an unboxing video after opening the delivered item box is basic thing which is must on This is mandatory to verify the authenticity of the claimant. I agree that my return or refund claim will not be processed and I also agree not to challenge it legally if I cannot produce an authentic unboxing video of delivered parcel. 

Once your return request is approved by then you have to ship the item back to by self-ship option only. Currently, does not provide pick up facility for returns.

Once the return is received, you will, in accordance with refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Woog account (as Woog Pay balance).

For more details, please see our Return Pick up and Self Ship Guidelines.

4. How can I track my return?

To track your return:

Go to the Returns Centre.

Click 'Manage Returns'.

Click 'Track Package' next to the return you want to track.

Enter the tracking number of the return parcel / send the return parcel tracking number information to [email protected]

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

5. When will I get my refund?

Available refund method       

Refund Time-frame        

Seller-Fulfilled orders (After seller notifies Woog of receipt of return)           

Prepaid Orders               

Credit Card/ Debit Card         7 Business Days                         

Net Banking Account (Credited to Bank Account)     7 Business Days                        

UPI Linked Bank Account     7 business days              

Pay on Delivery Orders             

NEFT to Bank Account          7 Business Days          7 Business Days             

Paper Cheque  15 business days          

For more details, please see Refund Policy.

6. Are items purchased on eligible for replacements?

Only Fulfilled by Woog Turbo, eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

For more details, please see Replacement Policy.

7. How can I return a Gift?

Send us your concern of return by writing us at: [email protected] within 24 hours’ time after receiving the delivery of your order. Any concern send to us after 24 hours post order delivery will be not considered.

8. How can I return a Gift Card?

Deleted Gift Cards

If you accidentally delete a gift card from your email inbox before redeeming it to your Woog account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.

Cancelling/ Returning a Gift Card

Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us at: [email protected]

9. How can I return a Global Store Product?

Global Store Products are those products which have handling days more than 7 days on

Typically such products are shipped against confirm advance payment from buyer and then places the order to the United States of America supplier. So it takes some days ranging from 15 – 25 days’ time to fulfill the order. If the parcel is detained by airport customs due to any reason then it may take more days.

Global Store Products are not returnable under any circumstances. Buyer must accept this and then only place his/her order any item listed Global Store Product.


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