Returns, Refunds and Replacements

First and foremost condition for any Returns, Refunds and Replacements is - buyer must provide an authenticated unboxing video shoot of first time opening of order parcel after order parcel is delivered at buyer's address. No claim of Returns, Refunds and Replacements will be valid if buyer can not product such unboxing video.

1. What can I return?

You may request returns for most items you buy from sellers listed on Woog.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Woog.in Returns policy.

Always check – item condition – before ordering any item on www.woog.in Items are returnable only if you’ve received the item in a condition that is different from its description on the product detail page on Woog.in.

To see the list of items eligible for return and details of return window, please refer to our Woog.in Returns policy.

2. How do I return an item?

To return an item: 

Go to Your Orders and locate the order you wish to return.

Write your return request with item details on [email protected]

Note: For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Woog A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

Select a reason for return and enter comments.

Click 'Submit'.

3. What are the guidelines for returning an item?

Your address and the item that you wish to return must be eligible for return.

To open a return claim, I know that an unboxing video after opening the delivered item box is basic thing which is must on woog.in This is mandatory to verify the authenticity of the claimant. I agree that my return or refund claim will not be processed and I also agree not to challenge it legally if I cannot produce an authentic unboxing video of delivered parcel. 

Once your return request is approved by woog.in then you have to ship the item back to woog.in by self-ship option only. Currently, woog.in does not provide pick up facility for returns.

Once the return is received, you will, in accordance with Woog.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Woog account (as Woog Pay balance).

For more details, please see our Return Pick up and Self Ship Guidelines.

Any item which is damaged at user's place due to any reason of improper usage, wrong electrical input power, electrical spikes due to interrupted power supply, damaged due to self repair efforts, third party repair without prior permission of woog.in will result in denial of return / refund. If buyer has sent the item to woog.in and woog.in management found the returned item is found meeting any of the above mentioned reason then woog.in will have full right to cancel any return / refund request of buyer and will ship the item back to buyer's registered address at the expenses of buyer. If buyer does not pay the return shipping charges to woog.in as per the payment details shared by woo,in then woog.in will send an email intimation to buyer and in case of not receiving any shipping charges payment, woog.in will scrap the item after 2 weeks from the date of said email intimation.  Buyer will have no claim thereafter of any nature whatsoever.

4. How can I track my return?

To track your return:

write to [email protected]

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

5. When will I get my refund?

Available refund method       

Refund Time-frame 

      

Prepaid Orders               

Credit Card/ Debit Card         7 Business Days                         

Net Banking Account (Credited to Bank Account)     7 Business Days                        

UPI Linked Bank Account     7 business days              

Pay on Delivery Orders             

NEFT to Bank Account          7 Business Days          7 Business Days             

Paper Cheque  15 business days          

For more details, please see Woog.in Refund Policy.

6. Are items purchased on Woog.in eligible for replacements?

Only Fulfilled by Woog Turbo, eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

As mentioned above, any return / refund claim must be valid only if buyer produces an unboxing video of received parcel. No return / refund request will be entertained if buyer fails to provide any unboxing video as per basic terms and condition to be eligible for return / refund request submission.

For more details, please see Woog.in Replacement Policy.

7. How can I return a Gift?

Send us your concern of return by writing us at: [email protected] within 24 hours’ time after receiving the delivery of your order. Any concern send to us after 24 hours post order delivery will be not considered.

8. How can I return a Gift Card?

Deleted Gift Cards

If you accidentally delete a gift card from your email inbox before redeeming it to your Woog account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.

Cancelling/ Returning a Gift Card

Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us at: [email protected]

9. How can I return a Global Store Product?

Global Store Products are those products which have handling days more than 7 days on www.woog.in

Typically such products are shipped against confirm advance payment from buyer and then www.woog.in places the order to the United States of America supplier. So it takes some days ranging from 15 – 25 days’ time to fulfill the order. If the parcel is detained by airport customs due to any reason then it may take more days.

Global Store Products are not returnable under any circumstances. Buyer must accept this and then only place his/her order any item listed Global Store Product.

Most of the Global Store Products are shipped from United States of America. Such products are manufactured by the brand owners for usage in USA and meets to USA electrical standards of 110V 50Hz. 

Buyer ordering Global Store Products on woog.in must read this policy. Any damage to product due to wrong input power and further damage to ordered item will result in immediate breach of woog.in policy and such items will not be eligible for any return  refund requests by buyer under any circumstances.

 

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